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If you are not entirely satisfied with your purchase, we’re here to help.

The General Dropshipping Return and Refund Policy is applied to all the products sourced and dropshipped by Nest Italy Srl.

In order to be eligible for a refund or a reshipment, your request, complete will all the information required, must arrive to the following email address info@nestitaly.com within 7 days after the product was delivered, (according to the date indicated by the forwarder), or 40 days after shipment in case of untraceable delivery. Should the above conditions not be met, the request will not be processed. Follow the instructions available at the end of this policy to apply for a refund / reshipment.

By applying for a refund or a reshipment, you accept the Dropshipping Return and Reship policy in all its parts.

Different issues can occur during the dropshipping process and please find following how to proceed in each situation:

Broken/defective or expired
We always take care of proper packaging to ensure the products shipped are in their best conditions, however, damage still can happen during the transportation. If the product arrives broken or expired, please contact our customer service within 7 days from the delivery of the product and follow the application instructions at the bottom of the page. Complete the application with the data required indicated at the end of this policy and email it to us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the application and provide a response within 30 days from receiving all the data required in the application. If the request is approved, Nest Italy srl will either re-ship a new product at its expense or refund it. The refund will cover only the product itself and the shipping costs. No other refunds will be offered under any circumstance.

Incorrect product on arrival
If the wrong product is delivered (it differs from the one that was ordered) please contact our customer service within 7 days from the delivery of the product and follow the application instructions at the bottom of the page. Complete the application with the data required indicated at the end of this policy and email it to us within the indicated timeframe. The 7 days start from the delivery date indicated by the forwarder. A team of professionals will review the application and provide a response within 30 days from receiving all the data required in the application. If the request is approved, Nest Italy Srl will either re-ship a new product at its expense or refund. The refund will cover only the product itself and the shipping costs. No other refund will be offered under any circumstance.

Slight differences in the product, the product logo or the packaging received compared to previous shipments or from the photos displayed on our App or website may occur due to different batches of production. However, if the physical appearance of the product is similar and the functions of the product are correct, it will not fall in the category of “incorrect product” and will therefore not be eligible for free reshipping.

  • Unsatisfactory product

Nest Italy Srl Dropshipping Return and Refund Policy can only be applied to errors (incorrect item), damaged item and expired item. No refund or reship request will be accepted if the customer does not like the product received.

  • Never arrived

Shipping can be affected by many factors. Nest Italy Srl cannot get involved in the operations or transit arrangement of the Post or local carriers.

In case of undelivered products, what is indicated on the courier’s website is considered authentic so if the package is tracked as “delivered”, it will not be eligible for a refund.

In case of delays caused by major force, national disasters, war or any event not dependent on Nest Italy Srl service, no refund will be provided.

Nest Italy Srl, in an attempt to go beyond the standard service, provides a free reship or refund for “never arrived” cases only at the following conditions:

  1. Parcels shipped with Special line or ePacket: if the tracking number doesn’t show any new update in more than 30 days and the forwarder cannot provide any info about the delivery.
  2. Parcels shipped with Special line or ePacket: if the parcel is not delivered after 60 days from the shipment date and the forwarder cannot provide any info about the delivery.

In these cases, the customer must submit the request within 7 days from the occurrence of the above indicated conditions. A team of professionals will review the application and will provide a response within 30 days from receiving the application. If it is approved, Nest Italy Srl will either re-ship a new product at its expense or refund it. The refund of a product will cover only the product and shipping costs. No other refund will be offered under any circumstance.

Due to International shipping limits and complex customs or shipping issues in certain shipping countries, Nest Italy Srl will not accept any delivery dispute for any of the following cases:

  • Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, and contact phone number;
  • If the parcel arrives to the nearest agent office due to unsuccessful delivery, but the customer fails to pick up the parcel thus resulting in the parcel being returned back to shipper or carrier’s local warehouse.
  • Parcels shipped with registered post mail
  • Parcels shipped to the following countries: Mexico, Brazil
  • Return and reship requests sent to Nest Italy Srl 60 days after the day Nest Italy Srl shipped out the product.

Free reship or refund for “never arrived” items can be only applied once per order. This means that if the customer claimed that a product never arrived, Nest Italy Srl will reship the item a second time. If this second item is also declared as “never arrived”, it won’t be reshipped a third time.

REFUND/RESHIP APPLICATION INSTRUCTIONS

Please send your request to info@nestitaly.com with:

*Nest Italy order number

*Problem description

*Clear video/picture that shows the problem

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